After-sales service
Returns and product issues
If the parcel is damaged, incorrect or visibly abnormal, photograph it promptly and contact us through the original marketplace.
Three steps
Photograph
Record the outer parcel, shipping label, product and affected area.
Keep it unchanged
Retain the product and packaging; do not discard relevant evidence.
Use the original platform
Open the order and contact the seller so the transaction record is preserved.
Because tea is food, eligibility and procedure depend on product condition, platform rules and applicable Taiwan law. Please do not open or consume an item you believe is abnormal.